City of Ekurhuleni Emergency Centre
New communication system enhances municipality’s service delivery
The Ekurhuleni Metropolitan Municipality (EMM) became aware that their outdated communication systems were not in keeping with their mission to be known for excellent service delivery.
The municipality appointed Zutari, in association with Spescom and Coltron, to upgrade their emergency services and the metropolitan police’s communication system by replacing obsolete equipment.
This required the development and installation of a new and improved call-taking and dispatch system to manage incoming calls more effectively.
The solution consisted of various key system components, including Zutari’s proprietary incident management system, the GEMC3 disaster management planning tool, as well as the GEMC3 data warehouse and OLAP Analysis Engine.
The TORNADO MRCC Multi-role Communications Switching System from Colton was incorporated to provide the customer with integrated telephony facilities and radio communications. In addition, a DataVoice voice and screen recording solution was installed in the Bedfordview call-taking centre, allowing all telephone voice conversations to be recorded digitally.
This required the development and installation of a new and improved call-taking and dispatch system to manage incoming calls more effectively.
The main benefit of the new communication system is the improved service delivery to the public through faster response times
To complement this, all associated computer application screen activities are recorded in real time, allowing the customer to conduct audit trails on calls handled.
The main benefit of the new communication system is the improved service delivery to the public through faster response times, together with better use of infrastructure and human resources, and more accurate information management. This has contributed greatly to ensuring that reported incidents are managed quickly and effectively.
*The Aurecon Africa business has been officially renamed Zutari as at 21 July 2020. Zutari acquired Aurecon Middle East on 20 November 2020.
