This required the development and installation of a new and improved call-taking and dispatch system to manage incoming calls more effectively.
The solution consisted of various key system components, including Zutari’s proprietary incident management system, the GEMC3 disaster management planning tool, as well as the GEMC3 data warehouse and OLAP Analysis Engine.
The TORNADO MRCC Multi-role Communications Switching System from Colton was incorporated to provide the customer with integrated telephony facilities and radio communications. In addition, a DataVoice voice and screen recording solution was installed in the Bedfordview call-taking centre, allowing all telephone voice conversations to be recorded digitally.